Shipping policy

SHIPPING POLICY — Signature Premium Tea

1. Processing Time
All orders are processed and dispatched within 1–2 business days. Processing times may extend during peak periods, but customers will be informed of any significant delays.

2. Shipping & Delivery
Complimentary Shipping Pan-India on orders of 1kg and above. A small delivery fee applies to smaller quantities. Delivery timelines generally range from 3–7 business days, depending on location. These timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances. Signature Premium Tea is not liable for delays beyond our control.

3. Order Tracking
Customers will receive a tracking link via email/SMS once the order has been shipped. Tracking information is provided by the courier partner and may take time to update.

4. Incorrect or Incomplete Address
Orders returned due to an incorrect address, incomplete details, or failed delivery attempts may be re-shipped upon request. Additional delivery attempts may incur charges at the customer's expense.

5. Risk of Loss
All products are packaged securely. Risk of loss or damage passes to the customer upon delivery to the address provided. In case of transit damage, customers must notify us within 24 hours of delivery for assistance.

6. Contact
For shipping-related queries, please contact us at support@signaturetea.co.in / +91-8878855533

Frequently asked questions

Signature Premium Tea is crafted for those who love their tea bold, aromatic and full of character. Our strength lies in our exclusive blend secrecy, carefully developed to deliver a consistently rich, strong and satisfying signature cup—every single time.

While most packaged teas go through long storage cycles and multiple blending rounds, Signature Premium Tea focuses on freshness, purity, and flavour integrity.

Our difference comes from:

• The careful selection of the finest tea leaves, guided by decades of domain expertise and experience

• A unique, secret blend

• Small-batch production to maintain consistency and character

• Rigorous testing of each batch for strength, colour, and taste

• An uncompromising passion to deliver excellence and never compromise on quality

As a result, Signature Premium Tea delivers a cup that tastes premium, feels premium, and effortlessly becomes a part of your daily ritual.

Signature Premium Tea offers a premium, strong CTC tea blend crafted for everyday use — whether you enjoy a classic milk tea, a lighter brew, or a strong morning kick.

No. Our tea is 100% natural, with:
• no artificial flavour
• no colouring
• no preservatives

Just authentic, high-quality tea.

Our tea is naturally bold. Most customers find they use 20–30% less tea compared to other brands to achieve the same or better strength.

Around 1 teaspoon is perfect for a strong, flavourful cup.

Store it in an airtight container away from moisture, heat and direct sunlight to maintain freshness.

A perfect cup begins with the right balance.

• Take equal quantities of water and milk and bring them to a full boil

• Add 1 tsp of Signature Premium Tea per cup and let it boil for sometime for a richer brew and deeper strength

• Add sugar as desired

And your perfect cup is ready.

Signature Premium Tea is crafted for exceptional strength, flavour, and aroma, which is why only a small quantity is needed per cup. The finer tea leaves release flavour efficiently, creating a rich and balanced brew. With tea of exceptional quality, less truly is more!

You can place your order directly through our website:
👉 signaturetea.co.in

Signature Tea is also available on our official Instagram page:
👉 @signaturetea.co.in

We accept major payment modes including:
• UPI
• debit/credit cards
• mobile wallets

Orders are typically delivered within 3–7 working days, depending on your pincode.

As tea is a perishable product, we follow a no-return and no-refund policy after delivery. This helps maintain safety and product integrity for all customers.

But customer satisfaction remains our priority.

If you receive:
• damaged packaging
• a wrong product
• missing items
• or have a genuine quality concern

Please reach out to us within 48 hours of delivery with clear photos/videos.
We will review the concern and provide a replacement wherever valid.

You may cancel an order only if it has not been dispatched.
Once shipped, cancellation is not possible due to the perishable nature of tea.

Our team is always happy to assist.
Reach out to us via Instagram or through the contact form on our website or email us at support@signaturetea.co.in

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